How to reach us at Spinobon Casino
Our support at Spinobon Casino: a 24/7 live chat with a bot and agents, e-mail, five service languages, FAQ sections and the account tools you can set yourself.
You can reach us at any hour: the Spinobon Casino live chat and support@mail.spinobon.casino are staffed around the clock, with a bot for first answers and agents a few minutes behind it.
What to Include in Your Message
- Give us your account e-mail and the date of the transaction in your first message.
- For a payout question, name the amount and the payment method.
- Attach a screenshot of the error or of the bonus card.
- Ask one question per message, so we can answer it fully.
- If we agree something in chat, ask us to confirm it by e-mail.
Your Limits – Set Them in Your Profile
Deposit limits, loss limits, a 24-hour cooling-off period and self-exclusion from one day to indefinite live in the Limits section of your profile. A lower limit applies at once, a higher one after 24 hours.
- Gamblers Anonymous, GamCare and Gambling Therapy are listed on our responsible gaming page
- Parental filters such as Net Nanny and GamBlock are recommended on shared devices
- A self-exclusion is not lifted early, and we confirm it in writing
Where to Look First – FAQ and Policies
Before you write, our FAQ sections on bonuses, account, deposits, withdrawals, verification and responsible gaming answer most questions, and the footer holds our terms, bonus terms, payment policy and privacy policy.
Our Support Channels – Around the Clock
| Channel | Hours | Best for |
|---|---|---|
| Live chat | 24 hours a day, every day | account, bonus and cashier questions; a bot answers first, an agent follows within a few minutes |
| support@mail.spinobon.casino | 24 hours a day | documents, disputes, self-exclusion and anything you want in writing |
| FAQ | always | bonuses, account, deposits, withdrawals, verification and responsible gaming |
Scroll horizontally to see the full table
We speak English, French, German, Spanish and Portuguese, and we do not publish a telephone number.
Frequently asked questions
Is Spinobon Casino support open 24/7?
Yes. Our live chat and e-mail are staffed around the clock, every day of the year.
How quickly does the chat answer?
A bot replies at once, and an agent joins within a few minutes.
Which languages do you support?
English, French, German, Spanish and Portuguese.
Do you have a telephone line?
No. You reach us through the live chat and support@mail.spinobon.casino.
How do I request self-exclusion?
Set it in the Limits section of your profile or write to our support e-mail; we confirm it and do not lift it early.